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HOSTEX TURNS 40: A MILESTONE YEAR FOR THE INDUSTRY AND FOR CORE

Hostex Exhibition Photo

In March 2026, HOSTEX turns 40.

Four decades of ideas exchanged, partnerships formed, trends launched, careers shaped, and an industry that has grown, adapted, regrouped, and re-imagined itself many times over. For Core Catering Supplies, HOSTEX has been a part of that journey for more than 20 years. Not consecutively, not without pause, and certainly not without change, but always with intent.

This year feels different.

HOSTEX 2026 is not only a milestone for the show itself; it marks a defining moment for Core. We’re returning with our largest stand ever, one of the biggest on the exhibition floor, and the most ambitious presence in Core’s HOSTEX history.

A Show That Grew With the Industry

What began in 1986 as Caterex – a single hall at NASREC created to bring the readers of Professional Caterer magazine together, quickly became something much bigger. Rebranded as HOSTEX, the show evolved into South Africa’s most trusted hospitality trade platform, shaped by chefs, suppliers, educators, technologists, and operators who understood the value of meeting face-to-face.

Over the years, HOSTEX has mirrored the industry it serves:
hands-on, energetic, occasionally experimental, and always rooted in connection.

From the establishment of the SA Chefs Pavilion in the early 1990s to live competitions, product launches, and the evolution into focused industry zones, HOSTEX has consistently been about more than selling, it’s about learning, sharing, andopening doors.

Core at HOSTEX: A Longstanding Relationship

Core Catering Supplies has grown alongside this platform. Over the past two decades, HOSTEX has been where we’ve showcased new exclusive brands, introduced global suppliers to the local market, connected with chefs and operators, and even met future Core Franchise owners, all while listening closely to the evolving needs of the hospitality industry.

We’ve seen the industry through boom cycles, consolidation, reinvention, and the pause imposed by COVID – a reminder that nothing in hospitality should be taken for granted. Like HOSTEX itself, Core adapted. We leaned into digital, strengthened our national footprint, expanded our franchise network, and stayed close to the trade when it mattered most.

Returning to HOSTEX now, at 40, feels earned.

2026: Opening Doors, Setting the Bar

The 2026 theme, “Opening Doors,” couldn’t be more fitting.

For HOSTEX, it honours four decades of bringing people together.
For Core, it reflects where we are as a business – opening doors to new regions, new partnerships, new ways of supporting the industry, and new conversations around quality, durability, sustainability, and service.

Our 2026 stand will be the biggest we’ve ever built, not for spectacle alone, but to create space:
space to explore product properly, to talk, to demonstrate, to connect. It will bring together our exclusive brands, preferred suppliers, and Core team members from across the country, a reflection of how we actually work, day in and day out.

Why HOSTEX Still Matters

In an era of online catalogues, virtual meetings, and digital launches, HOSTEX remains irreplaceable. It’s where ideas are tested in real time, where operators compare notes, where young talent sees what’s possible, and where long-standing relationships are reinforced face-to-face.

That’s why it has lasted 40 years.
And that’s why Core continues to show up.

Looking Ahead

As we prepare for March 2026, we do so with a sense of responsibility – to the industry, to our partners, and to the next generation coming through. HOSTEX has always been about more than a moment; it’s about momentum.

We’re proud to be part of its past, present, and future.
And we look forward to opening doors together.

HOSTEX | 8–10 March 2026 | Sandton Convention Centre
Come see what it means to Enjoy the Difference – at scale.


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DESLEEN CAROLUS – A CORE SUCCESS STORY, PROVING THAT HARD WORK PAYS OFF

Where It All Began

Desleen, known to many as Des or Dessy, began her sales journey at Core Catering Supplies in a telesales role with no prior experience in the field. Coming from many years in the restaurant industry, she entered a completely new environment that required her to adjust quickly. Moving into an office setting, learning product knowledge on her own, and competing in a highly competitive market were some of the biggest challenges she faced early on.

Despite this, Des remained focused. She pushed herself to learn fast, often relying on her own initiative and by watching others around her. Competition was tough, but perseverance and consistency became the foundation of how she approached her role. Following through and staying committed, even when things were difficult, helped her find her footing.

Her work ethic has always stood out. Des is often one of the first in the office and one of the last to leave, long after the doors have closed. For her, the extra effort is not about hours worked, but about ensuring her clients are taken care of and that nothing is left undone.

Growing Through Consistency and Service

As her product knowledge grew, so did her confidence. Being able to offer relevant knowledge allowed her to add real value to her clients. This marked a turning point in her journey, where things began to click. Des learned that success comes from perseverance, consistency, and always following through.

Over time, she continued to grow by constantly improving her knowledge, providing timeous feedback and quotes, ensuring deliveries ran smoothly, and sourcing the right products for her clients. Building relationships became central to her approach, with trust and service always coming first.

When asked about her success, Des does not measure it by sales figures or revenue. Instead, she measures it by how happy her clients are. Knowing that her clients are satisfied with both the service and the products they receive is, to her, the greatest achievement.

Impact as a Mentor

Beyond her success with clients, Des has made a meaningful impact by mentoring and inspiring those around her.

From someone she mentors: What stands out most to me is her determination and the genuine love she has for every one of her clients. She has given 19 years of loyalty to this company and has truly poured her heart and soul into her work. We look up to her ambition every day and pray that one day I can be even half the representative she is. I’m incredibly grateful to have her not only as a mentor, but as someone I truly admire.

Where She Is Today

Today, Des is a senior road representative and one of the most successful reps in the company. Her role is more challenging, involving increased driving and more face to face interaction with clients. Seeing clients in their own environments allows her to better understand their needs and provide more meaningful solutions.

Des is quick to acknowledge that she has not achieved this success alone. She strongly believes in the importance of having a supportive team around her, including operations and a strong backup sales team that supports and encourages her. That support plays a key role in allowing her to deliver consistent service.

She also credits Rolf as a key mentor in her journey. Through his guidance, she learned a great deal about dealing with clients and building strong working relationships. Alongside this, Des values learning by observing others and drawing from their experience. Her faith has also played a significant role in helping her stay grounded and motivated throughout her journey.

A Message from the Core Team

Watching Des grow has been incredibly rewarding for the Core team. Her journey is a true reflection of what hard work, perseverance, and consistency can achieve. She shows up every day with dedication, heart, and a genuine commitment to service.

We are proud to have Des as part of the Core family and proud of the success she has earned. Her growth did not happen overnight, but through persistence and effort. Seeing that hard work finally pay off is something we celebrate, and we look forward to supporting her continued success.


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CUTLERY WITH CHARACTER: HEPP’s PVD COATED COLLECTION

HEPP’s PVD-Coated Collections

At Core Catering Supplies, we’ve always championed products that blend functionality with refined design, and HEPP’s PVD‑coated cutlery is a perfect example of this ethos in action. Whether you’re outfitting a boutique hotel restaurant or a high‑turnover dining room, the right finish can elevate the guest experience, and HEPP’s PVD (Physical Vapour Deposition) coatings are crafted specifically to do just that.

What Makes PVD Special?

PVD coating is a cutting‑edge finishing technique that bonds a highly durable, visually expressive surface to cutlery and tabletop items. Unlike traditional plating or painting, PVD creates a resistant surface layer with excellent scratch, wear, and corrosion resistance – ideal for environments where items are in daily use and machine-washed.

HEPP currently offers five elegant PVD colour variants:

pvd-gold

Gold

Pale Gold

Copper

Gun Metal

Black

Each colour brings its own character to the table, from striking and premium to subtle and contemporary.

Which HEPP Ranges Come in PVD Finishes?

While HEPP produces a broad portfolio of classic and modern cutlery collections, several key ranges are available with PVD finishes, either from stock or on order with standard lead times:

CARLTON

With soft, rounded contours and a timeless presence, the CARLTON range features options like PVD Gold and PVD Gun Metal Brushed, allowing you to match sophistication with personality in fine‑dining setups.

PROFILE

Known for its minimalist and modern design language, PROFILE is available in PVD Copper, PVD Black, and PVD Gold, making it a versatile choice for both classic and contemporary table concepts.

MEDAN

A refined range with gently rounded shapes, MEDAN has also been featured with PVD Copper Brushed and PVD Gun Metal Stonewashed finishes for a more textured, expressive look.

CHIPPENDALE

Although traditionally known for classic silver‑plated looks, HEPP’s PVD offerings in this range include PVD Gold and PVD Black Stonewashed options, ideal for creating contrast or dramatic table aesthetics.

ECCO

A versatile and durable collection, ECCO is now available in Stonewashed and Black PVD finishes. Its clean lines and reliable form make it ideal for high‑turnover hospitality environments seeking a modern yet classic presentation.

TRILOGIE

Known for its distinctive three‑sided handle profile and contemporary appeal, TRILOGIE is now offered with PVD Gun Metal and PVD Copper finishes – providing a bold option for style‑driven table settings.

Note: Availability varies by model and stock status; Speak to your local Core branch to confirm current stock and delivery timelines for specific pieces and finishes.

Mix & Match: Cross Finishes and Custom Options

In addition to standalone PVD colours, HEPP also allows cross finishes, combining PVD coating with surface treatments like stonewashing, brushing, or glass bead blasting, which can further enhance texture and depth. This gives hoteliers and restaurateurs even more creative freedom when designing distinctive table settings.

What This Means For You

For hospitality professionals, PVD coating isn’t just about aesthetics; it’s about durability, design flexibility, and guest experience. HEPP’s expanded PVD programme extends these benefits across popular collections, so you can confidently specify items that look exceptional and stand up to daily use.


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PI.DOM OVENS BRING PRECISION AND CONTROL

In busy hospitality environments consistency matters. Whether you’re running a high-volume restaurant, boutique hotel kitchen, or large-scale catering service, the ability to control heat, moisture and timing without guesswork is essential. That’s where PI.DOM ovens stand out, bringing intelligent kitchen technology into everyday use for chefs and operators across the industry.

At their core, PI.DOM ovens are designed around the idea that precision should be simple and reliable. Built on the long-standing Italian tradition of craftsmanship, the brand has evolved with technology that meets the exacting needs of today’s professional kitchens while staying true to the spirit of Made in Italy.

The Heart of the Oven Is Technology

What makes PI.DOM ovens different is not just the robust build quality but the way technology works with the chef rather than against them. Through continuous investment in research and development, these ovens offer features that help bring more control to cooking without unnecessary complexity:

Smart Interface

Digital Control

Eco-friendly

Programmable

What This Means for Hospitality Businesses

For kitchens where efficiency and reliability are crucial, technology that supports control makes everyday operations smoother. With PI.DOM ovens you gain:

  • Repeatable results that reduce waste and staff stress.
  • Consistent heat and moisture control that helps protect food quality.
  • Smart features that free up headspace for creativity and service.

These qualities matter not just in fine dining, but across cafes, hotels, bakeries, and catering services that need equipment to perform day after day without compromise.

Explore more PI.DOM ovens

If you want precision and performance backed by thoughtful design and intelligent control, the PI.DOM ranges available at Core Catering Supplies cover a wide spectrum of professional needs:

  • Evoluzione combi steam ovens with digital controls and programmable settings, available in multiple pan capacities.
  • Marconi digital convection ovens with steam injection and uniform baking for artisanal and high-volume kitchens.

These ovens pair traditional Italian engineering with modern digital technology, supporting kitchen teams with tools that are both reliable and easy to use.


#corecateringsupplies #pidom #professionalovens #hospitalitytech #kitchenequipment #combioven #cateringgear #restaurantkitchen #cheftechnology #madeinitaly

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THE ONIS BESPOKE RANGE JUST DROPPED

The ONIS Bespoke range has been developed for hospitality professionals who value consistency, refined presentation and commercial reliability. Now available from Core Catering Supplies, the Bespoke Wine and Bespoke Coupe glasses bring a clean, contemporary look to wine and cocktail service while standing up to the demands of high‑volume environments.

Why Hospitality Professionals Choose Bespoke

The strength of the Bespoke range lies in its balance of design and performance. The laser‑cut rim offers a refined drinking edge, while the stable base supports confident service. These features make the range suitable for busy hospitality operations where appearance and durability must work together.

Bespoke Wine Glasses

The Bespoke Wine range includes red and white wine shapes designed for clarity, balance and service efficiency. A slender stem, wider foot and laser‑cut rim support comfortable handling and a smooth drinking experience. These glasses suit a broad selection of wines, making them ideal for restaurants, hotels and tasting venues seeking uniformity across their wine programme.

Made in Europe and protected by the ONIS rim guarantee, these wine glasses offer long‑term reliability without compromising on appearance.

Bespoke Coupe Glasses

The Bespoke Coupe glasses bring versatility to cocktail and sparkling wine service. With a balanced bowl and refined stem, they are well suited to classic cocktails, celebratory serves and curated bar menus. Available in practical sizes, these coupes integrate easily into both formal and relaxed bar settings.

Dishwasher safe and designed for professional use, they allow bars to maintain consistency across service without excess replacement.

Bespoke Nick & Nora Glass

The Bespoke Nick & Nora glass offers a smaller, more controlled option for spirit-forward cocktails and classic recipes. Its gently curved bowl supports aromatic concentration, making it well suited to Manhattans, Negronis and Martini variations served without ice. The shape encourages balanced portions while contributing to an intentional, curated drinks programme.

Bespoke Martini Glasses

The Bespoke Martini glass has been designed for clean, precise cocktail presentation in professional bar environments. Its defined V-shaped bowl supports classic Martini serves and contemporary straight-up cocktails, allowing clarity and garnish to remain visually prominent. The slender stem and stable foot provide control during service, particularly in high-volume settings.


The ONIS Bespoke Wine and Coupe glasses provide a practical solution for hospitality venues seeking polished presentation and dependable performance. Available now from Core Catering Supplies, this range supports professional service standards across wine, cocktail and event settings.

#corecateringsupplies #ONISglassware #HospitalityGlassware #WineService #CocktailService #TablewareProfessionals

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WHAT IS IN A NAME

In hospitality, a name is rarely accidental.
It’s a wink, a promise, a provocation – sometimes all three.

Before a guest tastes the food, hears the music, or takes in the space, the name has already done some heavy lifting. It might flirt, tease, shock, comfort, or confuse (often deliberately). And in an industry as layered as ours – where underground cocktail dens coexist with white-tablecloth dining rooms – the name is often the first clue to what kind of experience you’re about to have.

Here in South Africa, and particularly within our Randburg (Gauteng) branch territory, the creativity is exceptionally good. Sitting in weekly sales meetings, certain venue names never fail to cause a pause, a laugh, or an inevitable “have you been there yet?” – which is usually followed by a story.

Let’s start with a firm favourite.

Throbbing Strawberry

A name that needs no introduction, and definitely doesn’t fade quietly into the background. Equal parts cheeky and confident, Throbbing Strawberry is a Douglasdale institution that leans into atmosphere as much as flavour. With multiple dining areas, an open-air patio, cosy indoor seating, and a more intimate cellar, it shifts mood effortlessly throughout the day. The name may spark innuendo, but the offering is solid: cocktails, crowd-pleasing menus, and a space designed for lingering longer than planned.

Stud Burger

Blunt. Confident. No fluff.
Stud Burger tells you exactly what it’s about: bold flavours, unapologetic indulgence, and comfort food done properly. This is food that doesn’t whisper; it owns the room. The name carries a masculine edge, but the appeal is universal: big burgers, generous portions, and a no-nonsense attitude that resonates with regulars and first-timers alike.

Munching Mongoose

Friendly, playful, and instantly likeable, Munching Mongoose feels like the neighbourhood hangout you didn’t know you needed. The name suggests movement, energy, and curiosity, much like the menu itself. Casual, welcoming, and approachable, it’s a place that works just as well for weekday lunches as it does for relaxed evening dining.

Mr Pants Wine Bar

Unexpected. Disarming. Slightly absurd.
Mr Pants doesn’t take itself too seriously, and that’s precisely why it works. Behind the playful name is a venue that respects wine, conversation, and atmosphere, without the stiffness that sometimes accompanies wine culture. It’s approachable, human, and memorable, proof that great wine doesn’t require intimidation.

Rose Mill

Rooted in place and history, Rose Mill takes its name from Rosebank’s early identity as farmland, once known as Rosemill Orchards – and from its position on Mill Street, a name carried through from Johannesburg’s mining-era layout. The reference to “mill” speaks to transformation and nourishment rather than industry, aligning naturally with Rose Mill’s harvest-table style offering: seasonal, generous, and produce-led. It’s a name that feels grounded and intentional, quietly honouring land, history, and the act of gathering around the table.


Beyond these familiar names are others that speak to a broader trend in modern hospitality – places that understand that personality matters as much as product.

Names like Forking Good lean into humour and cultural shorthand, inviting a grin before the menu even arrives. A Streetbar Named Desire trades heavily on drama and reference, signalling mood, music, strong drinks, and late nights before you’ve stepped through the door. And then there’s Sin + Tax, possibly one of the most knowing names in the mix – indulgence acknowledged, consequences implied, and no apologies offered.

Then come the provocateurs – names designed to be talked about, shared, and debated. Pink Mama’s suggests bold colour, confidence, and personality. Buns Out leaves very little to the imagination, while BenchWarmers plays on sport, loyalty, and late-night camaraderie. Smoking Kills flips a universally recognised warning into a statement that demands curiosity. These are names that don’t aim to please everyone – and that’s exactly why they work.

While this piece focuses on the Randburg territory, it barely scratches the surface. Across the country, we supply everything from underground bars and late-night kitchens to five-star hotels, luxury lodges, and champagne-driven celebrations.

When attention shifts to Cape Town, a different rhythm emerges. Talking to Strangers is an intimate, late-night cocktail bar where lighting, music, and conversation are as carefully considered as the drinks themselves, the kind of place designed for lingering rather than rushing. At the other end of the spectrum, The Randy Warthog operates as a lively backpackers bar and grill, social by design and unapologetically bold, welcoming locals and travellers into the same easy, energetic space.

And that’s the beauty of hospitality.
It’s an industry where innuendo sits comfortably alongside refinement, where names can be playful or polished, outrageous or restrained, and where all of it works, as long as the experience delivers.

At Core Catering Supplies, we have the privilege of working with all of it. From edgy to elegant, underground to ultra-premium, the names may differ, but the passion behind them is the same.

This could very easily become a series.
And judging by the names still waiting in the wings… it probably should.

Let us know if you want more.


Enjoy the Difference.

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CORE CATERING X JOBURG STYLE: A TRADE COLLABORATION

At Core Catering Supplies, we believe the strongest partnerships are built on shared values, mutual respect, and a genuine understanding of the audience. Our recent collaboration with Joburg Style Media is a great example of how a considered trade exchange can create meaningful exposure for both brands – while supporting the spaces where hospitality, design, and lifestyle intersect.

A Feature That Speaks to the Industry

The December – February edition (49) of Joburg Style features a dedicated two-page editorial spread on Core Catering Supplies, exploring our role in the hospitality ecosystem and our journey within South Africa’s food, drink, and design landscape. The feature reflects not only our product offering, but the people, partnerships, and long-term thinking behind the Core brand.

In return, Core supplied hospitality products for the newly launched Joburg Style Café, located at: 28 Clarence Avenue, corner Lancaster,  Craighall Park, Johannesburg

The café now serves as a physical extension of the publication—bringing together good coffee, considered design, and a space where the Joburg Style community can connect.

About Joburg Style Media

Joburg Style is a respected print and digital lifestyle publication that speaks directly to a discerning audience across hospitality, luxury, motoring, travel, and design. Its readership includes:

  • Visitors across 147 airport lounges nationwide
  • Guests at 43 luxury hotels
  • 10 exclusive wine farms
  • All major embassies
  • Distribution to 3,000+ supercar owners
  • Circulation through curated networks such as Cape1000

With both print and online platforms, Joburg Style reaches an audience that values quality, experience, and craftsmanship – making it a natural fit for the Core brand.

A Trade Exchange with Purpose

The collaboration was structured as a transparent trade exchange, with Core supplying product value equivalent to the standard advertising rate for a double-page editorial feature. Beyond the numbers, the real value lies in alignment: a hospitality supplier partnering with a media platform that understands how people eat, drink, travel, and live.

This type of exchange allows both brands to showcase their strengths authentically – without compromising on quality or integrity.

Looking Ahead

We’re proud to be featured in a publication that celebrates Johannesburg’s evolving lifestyle and hospitality scene, and we look forward to exploring future collaborations with Joburg Style Media.

Copies of the magazine will be displayed across Core branches, reinforcing the connection between our stores, our clients, and the wider hospitality community.

Follow on Instagram & Facebook


At Core, we value partnerships that add depth, relevance, and long-term value – because collaboration, like hospitality, works best when it’s done with intention.

Enjoy the Difference.

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A MEMORABLE MEAL AT GRILL O STEAKERY IN BOKSBURG

Grill O Steakery in Boksburg offers the kind of dining experience that stays with you long after the meal is over and it is easy to understand why it has become a favourite for so many locals. The moment you step inside you feel a sense of warmth and familiarity as if you have walked into a place that truly values hospitality. Their team works with confidence and ease creating an inviting atmosphere that sets the stage for a relaxed and enjoyable meal. Even before your food arrives the environment encourages you to unwind and savour the moment. For those in the hospitality industry it is also a reminder of how important reliable tools and equipment are which is why businesses like Core Catering Supplies are such valuable partners in helping restaurants consistently deliver excellent service.

Once you are seated the Grill O Steakery experience really begins to unfold. Known for hearty plates, generous portions and unforgettable flavour each dish feels carefully prepared and packed with character. The aroma of sizzling meat drifts through the air promising a meal that will satisfy both hunger and craving. Their steaks are tender and flavourful, their sides are well thought out and their menu offers a mix of comforting favourites and bold options for those who enjoy trying something new. Whether you are dining with family, catching up with friends or treating yourself to a well deserved meal, the food has a way of making the occasion feel special.

The staff contribute just as much to the experience as the food itself. They greet guests with genuine warmth, offer helpful recommendations and maintain attentive service throughout your visit. Their friendliness is effortless and their pride in the restaurant shines through in every interaction. It is the kind of service that makes you want to return not just for the meal but for the people who help create it.

Grill O Steakery is more than a place to eat, it is a place to enjoy good company, great flavours and sincere hospitality. If you have visited before what stands out as your favourite part of the experience and if you have not yet been what dish do you imagine trying first?


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FROM SERVICING GUESTS TO SEEKING ACCESS: MY JOURNEY BACK INTO HOSPITALITY SPACES

My name is Jacquline Elizabeth Rucker, and I am a 40-year-old mom, wife, and woman who has lived two lives: the one I knew before my accident and the one I live now on wheels. For 20 years, I worked in the hospitality industry. My husband has worked in this industry for more than 40 years. Together, we understood hospitality deeply. We believed we knew what it meant to welcome someone, to serve them, and to create a space where people could relax and feel valued. But the truth is, even with all our experience, we never really understood accessibility until life forced us to see it from a completely different angle.

Four years ago, my world changed in a moment. A car accident fractured my C3 and C4 vertebrae, leading to an incomplete spinal cord injury that left me a quadriplegic. I cannot move my legs or my arms. In the beginning, I felt hopeless. I felt like everything I was before had disappeared. I didn’t recognize my life, and I couldn’t see any of the strength people kept telling me I had. But slowly, through my children, my husband, and my own spirit, I began to understand something important: life does not end when your body changes. It shifts. It reshapes. It becomes something new.

I am still a wife. I am still a mother. I have four beautiful children: a young adult navigating independence, two teenagers learning who they are, and a toddler who approaches the world with pure innocence and curiosity. They are my reason for choosing to keep living fully. They still want to go out, celebrate birthdays, enjoy cake dates, have dinners together, and make memories out in the world. And I want to share all of that with them.

But the reality is that our experiences now depend heavily on whether the places we visit are truly accessible. My husband, who has been in hospitality his entire life, often says that if this accident hadn’t happened, we never would have noticed the things we see now. We never would have understood how different the world feels when your body cannot move the way it used to. We would have continued believing that a simple ramp or a wide door was enough. Working inside the industry gives you one perspective. Living like this gives you another one entirely. And only now, from this new view, can we truly see where hospitality often falls short.

My experience begins in the parking lot. I cannot simply step out of a car. I need stable, level, secure ground where my caregiver or family can transfer me safely into my wheelchair. If the surface is uneven, slanted, or cramped, that moment becomes frightening. Already, before I even reach your entrance, I am reminded of how different my world has become.

Inside, I rarely get to choose my table. A path that looks spacious to someone walking can feel impossibly tight for a wheelchair. I often end up placed near the entrance because it is the only spot I can fit through. My teenagers notice it every time. My young adult notices it. Even my toddler tilts their head as if to ask why we always sit in the same kind of spot. These are small moments, but they add up. They teach my children something about whether their mother is expected or welcomed in the world.

And then there is the human interaction, perhaps the most important part of hospitality. There have been moments when staff have spoken to my husband or my children instead of speaking directly to me. My husband, after four decades in the industry, sees it instantly. He notices the discomfort, the hesitation, the uncertainty. My teenagers see it too, and it affects them. My toddler, even without words, senses when I am being treated as if I am different. These moments leave a mark not just on me, but on the people who love me.

My family still wants to experience life together. My young adult wants to take me out proudly. My teenagers want to show me new cafés or restaurants they love. My toddler wants to sit beside Mommy while we share something sweet. I want all of that too. I want to be present in their memories, not limited by buildings that were not designed with people like me in mind.

When I look at the hospitality industry now, I see it through two sets of eyes: the eyes of someone who worked in it for decades and the eyes of someone who now depends on true accessibility. The difference between those two perspectives is bigger than I ever imagined. My husband often says that if this accident had never happened, we would never have understood how much change is still needed. We would never have questioned what accessibility really means. Now we see that accessibility is not just about meeting a standard. It is about creating a world where families like mine can enjoy life without barriers.

So when you look at your establishment, I hope you think of me. I hope you think of my husband, who has spent his life perfecting the art of hospitality, and how even he never noticed the gaps until we were forced to live with them. I hope you think of my children, who just want their mom included. I hope you think of the families you serve, the ones you may not even realize are struggling quietly because the world was not built for bodies like mine.

True hospitality is not just about food, service, or ambiance. It is about making every person feel like they belong. And belonging should never depend on whether someone can walk through your door.


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FROM SERVICING GUESTS TO SEEKING ACCESS: MY JOURNEY BACK INTO HOSPITALITY SPACES

My name is Jacquline Elizabeth Rucker, and I am a 40-year-old mom, wife, and woman who has lived two lives: the one I knew before my accident and the one I live now on wheels. For 20 years, I worked in the hospitality industry. My husband has worked in this industry for more than 40 years. Together, we understood hospitality deeply. We believed we knew what it meant to welcome someone, to serve them, and to create a space where people could relax and feel valued. But the truth is, even with all our experience, we never really understood accessibility until life forced us to see it from a completely different angle.

Four years ago, my world changed in a moment. A car accident fractured my C3 and C4 vertebrae, leading to an incomplete spinal cord injury that left me a quadriplegic. I cannot move my legs or my arms. In the beginning, I felt hopeless. I felt like everything I was before had disappeared. I didn’t recognize my life, and I couldn’t see any of the strength people kept telling me I had. But slowly, through my children, my husband, and my own spirit, I began to understand something important: life does not end when your body changes. It shifts. It reshapes. It becomes something new.

I am still a wife. I am still a mother. I have four beautiful children: a young adult navigating independence, two teenagers learning who they are, and a toddler who approaches the world with pure innocence and curiosity. They are my reason for choosing to keep living fully. They still want to go out, celebrate birthdays, enjoy cake dates, have dinners together, and make memories out in the world. And I want to share all of that with them.

But the reality is that our experiences now depend heavily on whether the places we visit are truly accessible. My husband, who has been in hospitality his entire life, often says that if this accident hadn’t happened, we never would have noticed the things we see now. We never would have understood how different the world feels when your body cannot move the way it used to. We would have continued believing that a simple ramp or a wide door was enough. Working inside the industry gives you one perspective. Living like this gives you another one entirely. And only now, from this new view, can we truly see where hospitality often falls short.

My experience begins in the parking lot. I cannot simply step out of a car. I need stable, level, secure ground where my caregiver or family can transfer me safely into my wheelchair. If the surface is uneven, slanted, or cramped, that moment becomes frightening. Already, before I even reach your entrance, I am reminded of how different my world has become.

Inside, I rarely get to choose my table. A path that looks spacious to someone walking can feel impossibly tight for a wheelchair. I often end up placed near the entrance because it is the only spot I can fit through. My teenagers notice it every time. My young adult notices it. Even my toddler tilts their head as if to ask why we always sit in the same kind of spot. These are small moments, but they add up. They teach my children something about whether their mother is expected or welcomed in the world.

And then there is the human interaction, perhaps the most important part of hospitality. There have been moments when staff have spoken to my husband or my children instead of speaking directly to me. My husband, after four decades in the industry, sees it instantly. He notices the discomfort, the hesitation, the uncertainty. My teenagers see it too, and it affects them. My toddler, even without words, senses when I am being treated as if I am different. These moments leave a mark not just on me, but on the people who love me.

My family still wants to experience life together. My young adult wants to take me out proudly. My teenagers want to show me new cafés or restaurants they love. My toddler wants to sit beside Mommy while we share something sweet. I want all of that too. I want to be present in their memories, not limited by buildings that were not designed with people like me in mind.

When I look at the hospitality industry now, I see it through two sets of eyes: the eyes of someone who worked in it for decades and the eyes of someone who now depends on true accessibility. The difference between those two perspectives is bigger than I ever imagined. My husband often says that if this accident had never happened, we would never have understood how much change is still needed. We would never have questioned what accessibility really means. Now we see that accessibility is not just about meeting a standard. It is about creating a world where families like mine can enjoy life without barriers.

So when you look at your establishment, I hope you think of me. I hope you think of my husband, who has spent his life perfecting the art of hospitality, and how even he never noticed the gaps until we were forced to live with them. I hope you think of my children, who just want their mom included. I hope you think of the families you serve, the ones you may not even realize are struggling quietly because the world was not built for bodies like mine.

True hospitality is not just about food, service, or ambiance. It is about making every person feel like they belong. And belonging should never depend on whether someone can walk through your door.


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EXCLUSIVE BRANDS ARE BECOMING THE INDUSTRY STANDARD

South Africa’s hospitality landscape is thriving, and competition has never been stronger. Leading hotels, lodges, restaurants, bars, and event venues are continually refining their guest experiences, placing greater emphasis on quality, consistency, and design. Esteemed establishments such as Marble, the Taj, the Cove Collection, Steyn City, Sandton Sun, The Pinnacle (Rwanda), Saint Champagne, Kruger Shalati, the Red Carnation Hotels (SA), and many more choose international leaders like Steelite, HEPP, ONIS, Libbey, and APS because these brands support the service excellence on which their reputations rely on. Beautiful design creates the first impression, but long-term durability and reliability are what truly make the difference.

Attention to Detail Shapes First Impressions

The moment guests sit down, they start to judge the quality of their experience. The weight of a fork, the clarity of a wine glass and the smooth rim of a plate all play a role in setting expectations.

  • Steelite offers chip and rim guarantees that withstand busy operations
  • Libbey and Onis create glassware designed for repeated impact resistance
  • Hepp cutlery retains shine and balance throughout heavy service
  • APS presents buffetware that is functional, stylish and hygienic

Every item on the table communicates the venue’s standards before a single dish is tasted.

Consistency Protects Brand Reputation

Guests expect a uniform experience whether they are enjoying a boutique lodge or a fine dining destination in Johannesburg. Premium products deliver dependable shapes, finishes and performance service after service.

This gives chefs confidence that their presentation will look flawless each time. It also supports restaurants in protecting their visual identity and eliminating mismatched replacements that can look unprofessional.

Presentation Drives Modern Dining Experiences

Today’s diners want food that is visually exciting and beautifully framed. Tableware and glassware are part of the storytelling.

  • Steelite ranges offer colours and textures that match culinary creativity
  • Libbey and Onis glassware brings out aroma, flavour and visual appeal
  • Hepp cutlery adds refinement to every plate
  • APS buffet pieces allow venues to build displays that look impressive and work smoothly during service

Trusted Supply and Local Support Matter

Reliable supply is essential for hospitality venues that cannot risk delays or shortages. Through Core Catering Supplies, South African businesses enjoy ongoing product availability and professional guidance.

This allows:

  • Smooth replenishment when items are lost or damaged
  • Long term purchasing confidence
  • Peace of mind knowing that standards will never drop

Luxury is not only about what guests see. It is also about stability, trust and consistency behind the scenes.